Understanding Site Capacity and Subscription State in SGEN
Site creation in SGEN is gated by subscription state and available capacity. If you understand that logic early, you avoid most of the confusion around why Create New Site sometimes opens the create modal directly and sometimes sends you to billing.
The provisioning rule
SGEN uses a direct provisioning rule: one active subscription provisions one site.
One site slot is provisioned and already used. No remaining site capacity is available.
One site is already used and one additional site can still be created.
What happens when capacity is available
If the account has an active subscription and unused site capacity, Create New Site opens the create modal directly.
When subscription state and available capacity are both valid, SGEN allows the user to proceed directly into site provisioning.
What happens when capacity is not available
If the account has no active subscription or no remaining site capacity, SGEN does not let you proceed with normal site creation. Instead, it pushes the user toward adding a subscription or adding another site through the subscription flow.
If no valid subscription exists, SGEN blocks normal site creation.
If all provisioned slots are already used, an additional site cannot be created yet.
Instead of opening the create modal, SGEN directs the user toward adding a subscription or expanding site capacity.
Where to manage it
You can manage site capacity and subscription state in two main places:
Site cards expose actions such as Manage Subscription or + Add Site, depending on the current account and capacity state.
At dashboard.sgen.com/billing/subscriptions, subscription cards and site usage can be reviewed and expanded.