How to Interpret Live vs Maintenance or Unavailable States in SGEN
This procedure helps you interpret the condition of the live environment when the public site does not behave the way you expected.
Before you start
Do not treat every bad public result as the same problem. In SGEN, a live-state issue usually comes from one of three causes:
Where to look
Check these two places first:
Review the relevant site card to understand the current dashboard-side state of the site.
Open the live domain through Visit Live Site and compare what you see against the expected production state.
How to read the state
Use the following logic to interpret what the live environment is telling you.
The public domain is resolving correctly, DNS and certificate conditions are likely complete, and no maintenance or unavailable state is active.
DNS propagation or certificate provisioning may still be incomplete. Continue working in staging and recheck live after the domain step has had time to settle.
Review billing first. SGEN may shift the site into a maintenance-style or unavailable state when billing is unsettled or cancelled.
This usually means the site exists correctly, but the public environment is not yet in a normal production state.
What success looks like
You have interpreted the live state correctly when you can identify whether the issue is:
What to do if it does not work
Use the correct response for the state you are in.
Check billing state first, then confirm the A record and allow time for propagation.
Use support instead of guessing at more changes.